One of the biggest complaints heard across many different industries is related to the use of jargon, and content marketing is no different. Words that make perfect sense to you and I may come across as a foreign language to some. It is like chop suey; we’ve all heard of it, some have tasted it, but have no idea what’s in it, and why it’s called chop suey (especially us Chinese folks).

It used to be that people only needed to sharpen their communication skills for phone conversations and face-to-face appearances. For many, these scenarios were bad enough, especially public speaking. Nowadays, even in small groups and one-to-one settings, effective communication is getting tougher.