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Shirley Taylor

Shirley Taylor is the CEO of STTS, communication and leadership specialists. STTS provides services to clients throughout Southeast Asia and beyond, including public workshops, customised in-house training, interactive virtual training, online seminars, keynotes, and conferences. Founder Shirley is a popular keynote speaker, business trainer and author of several international bestselling books, including Model Business Letters, Emails and Other Business Documents seventh edition. Shirley recently launched her wonderfully interactive, state-of-the art virtual training program ‘Business Writing that Works’. Find out more about STTS here or connect via social media below!

What does your ‘to-do’ list look like? Does this question bring tears to your eyes? Or does it make you ask ‘to-do list? what to-do list?’  Are you frustrated because you have so many tasks not yet finished, you want to get that report finished, you need to update your website, or even complete those kitchen renovations? Well, you know what? The only thing truly stopping you is… you.

In verbal communication, we can often quite easily understand how sincere the speaker is. That’s because we actually have an instrument – our voices – that can convey the nuances of meaning. Sincerity, or the lack thereof, can also come through quite easily in the written word, too, whether we want it to or not.

We live in a fast-paced and pressurised world. Being able to communicate well with those around you is often critical. The more proficient your communication skills, the more successful you are likely to be within your chosen career.

In any office environment, skillful organisation provides the strong foundations of any working day. If you work in a secretarial or administrative role, your employers expect you to manage not just your own workload efficiently, but also be familiar with the workload of the people around you.

What can you do, though, when you really want to stand out from the crowd? Of course it makes a difference whether you have spoken with the person before, perhaps on the phone or by email, but for our purposes today, let’s assume you’ve never met these people before.

For any communication to be complete and effective, of course the words you use (whether oral or written) need to be chosen carefully. But remember, communication is two-way – we've got to learn to be good listeners too!

When it comes to writing, there are always going to be DOs and DONTs – but some are more, shall we say, fatal than others. Read These Questions And Answer Them Truthfully With A Simple YES or NO: 1. Do you use unnecessary and redundant expressions in...