Shirley Taylor

Shirley Taylor is a popular keynote speaker and communication skills trainer. She delivers motivational and success keynotes like ‘Rock Your Role In Our High-Tech World’ and ‘Grow Your Business By Connecting Your Dots’. She is author of 12 books, including Model Business Letters, Emails and Other Business Documents seventh edition, which has been translated into 16 languages and sold over half a million copies worldwide.

Shirley is a high-energy and high-content speaker who engages with audiences quickly, and shows them how the strategies she teaches can easily be applied both personally and in the workplace. Her aim is to educate, inspire, inform and motivate individuals and teams to make a difference in the workplace and to communicate and lead with heart. Shirley was President of Asia Professional Speakers Singapore, and currently serves as 2017-18 President of the Global Speakers Federation.

Check out Shirley's popular signature business writing programme.

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Is your workplace filled with stress? Do you end the day feeling exhausted and upset, dreading going back the next day? Work stress is at an all-time high and, alarmingly, it is only getting higher.

Feeling overworked? Well, that's probably because you are. And guess what? You're not alone. In fact, 20 per cent of the employees in Singapore are clocking more than 11 hours a day. It's more difficult than ever to maintain the right balance between work and home. It seems focusing on one means the other suffers, and it weighs on your conscience. So how to find the right balance for you?

I've known people who roll their eyes when someone mentions 'time management,' and mutter under their breath, "I don't have TIME to worry about time management." The problem with that attitude is that good time management doesn't have to take much time or effort at all. The changes you make in your habits don't have to be huge. Even small changes can make a big difference when added together.

We're all busy. We all have overflowing inboxes. But lazy email habits could lead to misunderstanding, frustration, non-action, wasted effort, wasted time, damaged relationships and ruined reputations. Are you guilty of any of these lazy habits? If so, it's time to take action now, before it's too late.

Let’s face it - everyone makes mistakes, and no one is perfect. However, very often email is your first point of contact with new clients or colleagues, so doesn’t it make sense that we should make an effort to make it a great first impression? Misplaced commas or apostrophes can confuse your reader, and so can long rambling sentences.

Do you think using big words and long sentences will impress your readers? Do you think using a long phrase is better than one word? Do you think it’s fine to use abbreviations, jargon and management buzzwords? Do you use phrases such as Please be informed at the beginning of some sentences?

Write Your Way To The Top With Best Practice Email Etiquette Email viruses make front-page newspaper headlines. They cost decent computer users a lot of money, they waste our time and energy, and they cause unimaginable distress to people all over the world. Could anything be worse? What about the damage that people are causing to themselves every day by taking email for granted?