3 Easy Steps To Improve Your Active Listening

It’s been an amazing year at work, and you’ve just been promoted to be the head of your team.

 


You’ve held leadership roles in school before, but this time it’s a big step ahead in your career. As you revel in your success, you start to think, “Can I truly lead this team?”

Every stepping stone is always an opportunity for learning lessons, and one of the fundamental skills I always prioritise is active listening. In many ways, good listening skills are the basic foundation of any leadership role – they give you a better understanding of the people you work with and the team you lead.

There is a distinct difference between hearing what someone has to say, and listening to the message behind it. While hearing is a physical process, listening actually deals with inference skills, and deciphering what someone has to say.

Luckily for most of us, Active Listening is a skill that can easily be taught, as long as we make a conscientious effort to improve ourselves. In fact, you can start with these easy steps:

1. Make Eye Contact With The Speaker

Keeping eye contact with the speaker builds a bond and a connection that keeps you truly in tune with the conversation. There are no distractions, no other visual cues, just you and the speaker making soft but direct eye contact, communicating with one another. Moderate your thoughts so you can keep a clear mind and concentrate on what the speaker has to say. As some would say, keep your eye on the prize!

2. Run Through What The Speaker Is Saying In Your Head

Allow what the speaker is saying to sink in and reverberate through your head. This gives you a chance to absorb the message and infer whatever the speaker is saying. If you don’t understand any part, or if something is confusing, ask the speaker to repeat or reiterate his point.

Clarifying your understanding of the information will assure the speaker that you’re genuinely listening to them, and this is a great a step in the right direction.

3. At The End, Summarise The Whole Conversation

Run through the key points of the conversation when it’s time to come to a conclusion. By saying it aloud and paraphrasing your understanding, this reaffirms what you understand; you can clarify any doubts with the speaker.

Not only does paraphrasing help to deepen your understanding, it also gives the speaker a sense of comfort that you have actively listened and caught on to what they have to say.

No matter what your seniority is in the organisation, you must not underestimate the importance of good listening skills. In many ways, as you progress higher in the management hierarchy, it would serve you well to practice active listening even more.

Listening increases your emotional quotient (EQ), which in turn increases your ability to influence, persuade, and negotiate. How you listen conveys your attitude to the other person, and helps to make an exchange successful. By reaping the benefits from listening to the voices from all levels, we can truly build better relationships and create better businesses by being more productive as responsible leaders.

If you want to join one of the many leaders learning effective business communication, check out my online virtual training program – www.ShirleyTaylorVT.com. I will work with you step-by-step to help you craft clear, concise messages that build great relationships and achieve better results.

 

Visit the STTS Training page to find out more about Shirley Taylor’s work.



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Shirley Taylor

Shirley Taylor is a popular keynote speaker and communication skills trainer. She delivers motivational and success keynotes like ‘Rock Your Role In Our High-Tech World’ and ‘Grow Your Business By Connecting Your Dots’. She is author of 12 books, including Model Business Letters, Emails and Other Business Documents seventh edition, which has been translated into 16 languages and sold over half a million copies worldwide.

Shirley is a high-energy and high-content speaker who engages with audiences quickly, and shows them how the strategies she teaches can easily be applied both personally and in the workplace. Her aim is to educate, inspire, inform and motivate individuals and teams to make a difference in the workplace and to communicate and lead with heart. Shirley was President of Asia Professional Speakers Singapore, and currently serves as 2017-18 President of the Global Speakers Federation.

Check out Shirley's popular signature business writing programme.

© 2016 Shirley Taylor. Shirley Taylor of STTS Training is a recognised leading authority on business writing and communication skills. For almost 30 years she has presented keynotes and training programmes that help people and organisations boost communication skills and develop great relationships both orally and in writing. Shirley is bestselling author of 12 books, including Model Business Letters, Emails and Other Business Documents, which has sold half a million copies worldwide and has been translated into many languages. If you would like Shirley to speak at your next event, visit www.shirleytaylor.com.
Edited by Michelle Sarthou
Image credit: Shutterstock
R
eference: www.ShirleyTaylorVT.com


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